Questions to Ask Before Hiring a Removalist in Melbourne (2025 Guide)

1. What’s included in the quote? Are there hidden fees?

Answer:
Request a detailed, itemised quote covering packing materials, labour, fuel, tolls, and parking fees. Watch for vague estimates that could hide costs like stair fees, long-carry charges, or CBD parking permits.
✅ Why this matters: 1 in 3 customers report unexpected charges from movers.
🔍 Pro Tip: "We offer transparent, fixed-price quotes with no surprises. Request yours today!"

2. Are you insured for damage or loss?

Answer:
Ensure they have public liability insurance and goods-in-transit coverage. Ask for proof and clarify claim procedures. For high-value items (e.g., pianos, art), inquire about specialized coverage.
✅ Why this matters: Without insurance, you could absorb 100% of replacement costs.
🔍 Pro Tip: "Our insurance covers all items up to $50,000—peace of mind included."

3. Do you service my suburb in Melbourne?

Answer:
Confirm they operate in your area. Some companies charge extra for suburbs like Craigieburn or Pakenham due to distance. Ask about travel fees and time estimates.
✅ Why this matters: Avoid last-minute cancellations or inflated prices.
🔍 Pro Tip: "We service all Melbourne suburbs, from Footscray to Frankston, with no extra travel fees."

4. Can you handle specialty items? (Pianos, art, antiques)

Answer:
Specialty items require custom equipment (e.g., piano trolleys, art crates). Ask for examples of similar jobs and trained staff credentials.
✅ Why this matters: Improper handling can cause irreversible damage.
🔍 Pro Tip: "We’ve moved 50+ grand pianos across Melbourne—check our gallery!"

5. What’s your process for fragile items?

Answer:
Look for specifics: “We use double-walled boxes, bubble wrap, and custom crating for glassware.” Avoid generic answers like “We’re careful.”
✅ Why this matters: 40% of moving insurance claims involve broken fragile items.
🔍 Pro Tip: "Our fragile packing process includes a 3-layer system—ask for a demo!"

6. Do you offer packing services?

Answer:
Many companies offer full, partial, or DIY packing options. Compare pricing (per box vs. hourly) and ask about eco-friendly materials if sustainability matters to you.
✅ Why this matters: Professional packing reduces damage risks by 70%.
🔍 Pro Tip: "Save time with our premium packing service—book a free consultation."

7. How do you handle delays or cancellations?

Answer:
Inquire about their policy for weather delays, truck breakdowns, or last-minute rescheduling. Do they offer backup vehicles or crews?
✅ Why this matters: Melbourne’s unpredictable weather can disrupt moves.
🔍 Pro Tip: "We guarantee same-day rescheduling at no cost for weather-related delays."

8. Can you provide references or reviews?

Answer:
Check Google Reviews, ProductReview.com.au, or ask for client testimonials. Look for detailed feedback about communication, punctuality, and care.
✅ Why this matters: Reviews reveal real-world reliability.
🔍 Pro Tip: "We’ve got 5-star reviews from Melbourne clients—read them here!"

9. Why should I choose you over other Melbourne removalists?

Answer:
This separates professionals from amateurs. Expect answers like: “Our Owners and the team served Melbourne for 25+ years,” or “Our team trains quarterly in safety protocols.”
✅ Why this matters: Confidence and experience matter for stress-free moves.
🔍 Pro Tip: "We’re Melbourne’s top-rated removalist for transparency and care—compare and see!"

Bonus: Red Flags to Avoid 🚩

• No onsite quotes (remote estimates often miss details).

• Demands large upfront deposits (reputable companies take a small booking fee).

• Vague contracts (ensure everything is in writing).